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Network Support Services
We offer a range of high-level support packages based on the skills of our qualified systems engineers, tailored to your specific requirements:
| Type of Support |
Help
Desk |
Help
Desk
Extra |
Help
Desk
Plus 4 |
Help
Desk
Plus 6 |
Help
Desk
Plus 12 |
Help
Desk
Plus 24 |
| Telephone support calls for Network OS -
Microsoft Windows SBS 2000/Windows 2000 Server |
y |
y |
y |
y |
y |
y |
| Telephone support calls for Desktop OS - Microsoft
Windows 98/2000/XP |
y |
y |
y |
y |
y |
y |
| Notification of free service packs, patches and fixes for
supported Network OS - excluding upgrades and enhancement
pack |
y |
y |
y |
y |
y |
y |
| Remote Access Support - dial in diagnostics to assist
technical support of the Server OS |
n |
y |
y |
y |
y |
y |
| Remote File Recovery - subject to backup software and to last
good backup |
n |
y |
y |
y |
y |
y |
| Network
integrity support - maintenance of OS system settings, user accounts,
directory structures, configuration etc |
n |
n |
y |
y |
y |
y |
| Scheduled
half-day visits per year for non-critical system maintenance and
housekeeping |
n |
n |
4 |
6 |
12 |
24 |
|
